Testimonials
Hello ! January 27, 2010
Yes, I was completely happy with my recent service experience!
If I could make a recommendation, an on-line survey would be an option. That way you could capture metrics more easily and conveniently.
That said, I always appreciate servicing my car with El Cajon Mitsubishi, and highly recommend customers taking their vehicles there for work to be done. All the best--Steve
Hi Amanda: November 9, 2009
Thank you for your attention and help. Everything was as you said and promissed. I am happy with the service. Gilbert (salesman) was so kind too. You have a loyal client in the future, and free advetisement too.
Thanks. David Changsek
August 8, 2007
Dear Mr. Farsoudi,
I am writing you to let you know about the excellent service I recieved from the gentlemen in your service department. Both Chris and James have a high level of customer service and technical skills thah make them far above average.
I recently bought a 2005 Mitsubhishi Outlander and needed to get a variety of small issues taken care of right after I purchased the car. After I first called your Service Department, I was impressed by how polite and friendly both Chris and James were over the phone. Then, when I needed to come in that same afternoon, Chris made sure to fit me in. Later, after I arrived, while Chris was taking care of my repair issue, James looked up my VIN in your system and found a recall issue with a cooling fan that needed to be taken care of. If he hadn't done this, I would have never known it existed.
This is the type of service that a customer really appreciates. Both these guys are friendly and personable as well as on top of taking care of business. I went to your dealership three times in one week and every time they went out of their way to be sure that all of my issues were taken care of. We made sure to crack a few jokes along the way to make the fact that I was paying out extra money right after purchasing a car, a little less painful.
So, when it comes time for Chris and James review, bonus or increase, please know that you have two great employees, who are an asset to the community who frequents your busines. I also hd a great service form David in parts and Joe, the mechaninc. Finally, although it's not business realted, both of them and their boss Brad are pretty hot. Please keep up the great work. Thanks again for making my first experience with Mitsubishi dealership a positive one.
Roberta Fricker
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August 4, 2007
Dear Mr. Farsoudi
In the past year, my 2001 Mitsubishi eclipse (black) had developed a problem with the paint on the roof, where it would fade from black to almost white. In the past few months the problem started to spread to the hood and the doors and i became increasingly frustrated by it. I didn't want to repair the damaged areas only to have it re-appear after i fixed it. I took it to a dealership in Seattle (where i used to live) and they wouldn't have anything to do with it, since it was no longer under warranty. I did some research and i found that many other black Eclipse owners were complaining about the same thing. It appeared to be a factory defect.
Once I moved to San Diego, I decided to bring it into yor dealership in hopes of finding out what the problem was and how best to deal with it, since I didn't want to fix it more than once. I had given up hope of getting Mitsubishi to fix the prblem and was merely looking for a professional opinion. Much to my surprise the men in your service department offered to fix the problem at no cost to me, and i recently got the car back in sparkling condition , even completly cleaned and vacumed.
I wanted to pass along my compliments to your service department, particularly Brad Lewis and Chris ( whose last name I don't have). They provide me with prompt and prefessional customer service and at no time tried to make it sound like I was the cause of the problem. They acknowledged that numerous other cars had this problem and took care of it correctly. It's a shame how difficult it is to find businesses that stand behind their products these days! I feel very fortunate for having brought my car into El Cajon Mitsubishi and I will be more than happy to do so again in the future.
Sincerely,
Adam Silberfein
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12/27/2005
From: SDSU/UCSD Joint Doctoral Program in Clinical Psychology
Manager - El Cajon Mitsubishi
247 El Cajon Bl.
El Cajon, CA. 92020
I am writing to praise your service and parts departments for outstanding service to me over the past year. I have never written a praise letter to a car company, but I was so pleased with the friendliness and efficiency that I decided to write. I was especially well taken care of by the service manager and his staff on several occasions, for warranty work and parts for my '05 Endeavor. In some cases, I wasn't sure if a certain loose or non working part would be covered by the warranty (it was a grey area); but in each case the parts and work was fully covered, thanks to the service manager advocating for me and my car.
I should also say that my silver '05 Endeavor Limited is the finest car (I call it a car since it drives like one rather than the SUV that it is) I have ever owned. I have owned BMW's, an Audi A6, and Subaru Outback most recently, and the Mitsubishi AWD Endeavor SUV is by far the best and my favorite. It drives like a sports car (not that I would ever drive it fast on exciting curvey mountain roads!) and I especially like the sports shifter that allows me to drive in automatic for most of my hi way driving and clutchless manual mode for my frequent trips to Julian.
My commendations to your terrific staff, especially in the service and parts department, although my interactions with your sales staff have been quite pleasant and informative. While I purchased my Endeavor at another dealership in Orange County, for my next Mitsubishi, I will certainly start and hopefully finish my search with your excellent dealership.
Again, many thanks,
John E. Martin, Ph.D., Professor
01/24/08
My name is Mrs. S. Zied and I lived in San Diego for many years and now live in Laguna Niguel.
Last Friday, January 18, 2008, I drove to El Cajon, over 100 miles, specifically to get my car serviced. I did this because of your Service Manager, Bradley Lewis. To me he is a smart, knows what he is doing and has integrity. Even though he may not work on my car personally, I sure he will have it serviced by the mechanis with the same qualities. My kids and my friends ask me why i drive all the way to San Diego to have my car services. My answer is I trust Mr. Bradley Lewis to do the right thing. That was not the first time that i had driven all the way to San Diegoto have my car serviced at your facility. I will continue to do this as long Mr. Bradley Lewis handles my car.
I just wanted to thank you for allowing me to trust my car to someone whom I believe to be honest, knowledeable, and a believer in great customer service, Mr. Bradley Lewis. Not all dealerships treat their customers this way. My car is now operating well and I am pleased.
Best regards and wishes,
Mrs. S. Zied
P.S. Do you service other cars than Mitsubishi? I have friends that may be intrested in your service. Please respond to the above email address. Thank you.
